Shipping & Returns

Shipping & Returns

Every Birkton piece is made to order. Because we do not hold stock, your order enters our workshop as soon as it is confirmed. Please read the information below carefully before placing your order.

Lead Times

  • Standard pieces: 4–15 days from order confirmation
  • Bespoke commissions: 1–4 weeks depending on complexity
  • You will receive a confirmed lead time at the time of order. We will keep you updated throughout the process.

Domestic Shipping (India)

  • We deliver across Globe via our trusted logistics partners.
  • Larger furniture pieces are delivered by our white-glove service — two-person delivery, placement in room of choice, and packaging removal.
  • Smaller items (clocks, wall decor, shelves) are shipped via insured courier.
  • Delivery charges are calculated at checkout based on your location and the size of your order.

International Shipping

  • We ship to select international destinations including the UAE, UK, Singapore, and the USA.
  • International orders are quoted individually. Please contact us before placing an international order.
  • Import duties and taxes are the responsibility of the customer and vary by destination country.

Delivery Scheduling

Our logistics team will contact you 48–72 hours before delivery to confirm a date and time window. Someone must be present to receive the delivery.

Return & Refund Policy

At Birkton & Co, each piece is carefully prepared and inspected before dispatch. As our products are handcrafted and may feature natural variations in wood grain, colour, texture, and finish, these characteristics are part of their individuality and are not considered defects.

1. No Refunds

All sales are final. We do not offer refunds, exchanges, or returns for reasons such as change of mind, incorrect selection, personal preference, or differences in natural wood grain, colour, or texture.

2. Eligible Return Cases

A return request may be considered only if:

  • The product arrives completely damaged, making it unusable; or

  • You receive a completely different product from the one ordered.

Minor scratches, slight variations in colour or grain, and other characteristics consistent with handcrafted wooden products do not qualify as complete damage.

3. Proof Required

To request a return, you must contact us within 48 hours of delivery at [your customer support email] and provide:

  • Your order number;

  • Clear photographs and an unboxing video, where available;

  • Clear photographs showing the damage or the product received;

  • Photographs of the outer packaging and shipping label, if relevant.

All claims are subject to review and verification by Birkton & Co. We reserve the right to decline requests that do not meet the eligibility criteria or are not supported by sufficient evidence.

4. Return Shipping Charges

The customer is responsible for arranging and paying the return courier charges initially.

If the return is approved, the return-shipping cost may be reimbursed or adjusted where applicable, subject to our review and confirmation. Any reimbursement or adjustment will be communicated before the return is processed.

Please do not ship an item back without receiving return instructions and written approval from our team.

5. Inspection and Resolution

Once the returned product is received and inspected, we will notify you of the outcome. For an approved claim, Birkton & Co may arrange a replacement or another suitable resolution, depending on product availability and the circumstances of the claim.

6. Contact Us

For eligible return requests, please contact:

All pieces are carefully packed and insured. In the unlikely event of damage during transit, please photograph the damage immediately upon receipt and contact us within 24 hours at birktondecor@gmail.com. We will arrange a resolution promptly.

Questions?

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